**PLEASE ENSURE YOU READ IN FULL AND UNDERSTAND WE ARE A SPECIALIST SERVICE AND HAVE STRICT TERMS AND CONDITIONS RELATING TO OUR PICK UP, DROP OFF AND BOARDING SCHOOL HAND BACK TIMES**

Our kennels are located at

8 Kiernan Road Macclesfield Vic, 3178

NOT our Knoxfield Site

Bell can we insert a map link here please

All Dog Arrivals

Check in times for ALL bookings are strictly

Monday – Friday 8am – 10am

Saturday – Sunday 8.30am-10am

IF YOU ARRIVE OUTSIDE OF THESE HOURS YOUR DOG/S WILL NOT BE ACCEPTED.

Please note: We do not take any bedding, bowls, blankets, toys or any other non essential items from home. All of these things are supplied by us for your dog to enjoy during their stay.

Boarding Only Dog Departures

Check out times for boarding only bookings are strictly

Monday – Friday 8am – 10am

Saturday – Sunday 8.30am-10am

LATE PICK UPS ARE ONLY AVAILABLE BY REQUEST  – BOOKINGS MUST BE MADE PRIOR TO DEPARTURE DAY BY PHONE OR EMAIL AND MAY NOT ALWAYS BE AVAILABLE

20 day Boarding School for Dogs Course Departures

The Handover

Your prearranged 3 hour handover lesson with a trainer time is noted on your invoice. Please aim to arrive 15mins prior to your start time to ensure we can start promptly on time.

If you arrive late for your handover lesson your lesson will be cancelled and the following options will be offered.

Option 1.

You may collect your dog without their handover lesson and return with your dog at a later date to complete the lesson.

**Please note: This is a critical part of the course and until you complete the lesson you dog will return home displaying all their old behaviours  all moneys owning for the course MUST be paid prior to the dog leaving**

Option 2.

You can choose to leave your dog here at the cost of standard boarding rates subject to available kennels space (they will continue to receive training sessions) until the next available handover lesson is available.

**please note: Lessons book out weeks in advance, and although we will try our best to accommodate but there may be extensive wait times and your preferred time/day may not be available**

Who can attend the Handover Lesson?

Your handover lesson is the most critical part of the boarding school process. If you don’t understand how to use the training method “Speak the language” your dog has been learning, they will simply slip back to their old behaviours once they return back home.

It is strongly advised that all adults who live with the dog attend this lesson, so everyone has a good understanding what to do when the dog returns home.

However, only a maximum of two adults will get to do the obedience exercise handling so as not to over work the dog. All persons attending will be able to participate in the manners & behaviour shaping module of the lesson.

We require your full attention throughout. Being Jet-lagged, distracted by children or taking phone calls during your lesson will mean you’ll miss important information.

Children must be at least 10 years old, and interested in training the dog/s. If you feel they might not be interested, it is advised they don’t attend as it is a long lesson to sit though and it isn’t suitable for them to wander around the site unattended.

Appropriate closed toe shoes, and weather suitable clothing is advised as we train both indoors and outdoors. A drink bottle is also recommend.

The homework Period 

For best results it is advised you keep your dog/s at home for a minimum of two week post boarding school whilst you work through the home work sheet -this means no casual walks around the block or trips to the local park or cafe during this time. 

In this time you and your dog will be busy creating new boundaries in your home & around your relationship, working through all your formal obedience exercises and doing one hour drop step away’s (drop stays) instead.

Although from time to time unexpected things can happen, it is strongly advised you do not plan to take a holiday, start a new job, welcome a new baby into the family, move house, book surgery for yourself or your dog or plan any other major life changing events whilst you are in your home work period.

If your booking is does coincide with any of these events please give our office a call and discuss.

General

All dogs staying with us at Alpha Boarding Kennels must have a current C5 level of vaccination. 

We require proof of vaccination prior to commencement of booking. Failure to provide this may result in your booking being cancelled and forfeiture of any monies paid.

All payments for boarding are due at the commencement of the booking, except by prior arrangement with Alpha Boarding Kennels.

All 20 day Boarding School Booking are required to pay 50% of the total balance due at the commencement of the booking, and the balance of the invoice upon collection of your dog.

eg. 20 day course – $2200

$1100 – due at check in

$1100 – due on departure day.

If you wish to pay via direct deposit, please print a copy of your confirmation to present to our staff. If paying by cash ensure you bring the correct amount due as no change can be given.

We require all online enrollment forms to be submitted not later than 7 days  prior to the commencement of your booking. Failure to do this will result in your booking being cancelled and all deposits fortified.

Bell – insert instructions of online paperwork including proof of c5

According to the Domestic Animal Act 1994, the following applies:

“If all charges are not paid, the Proprietor has the right to offer the pet for sale. If such sale does not secure a price adequate to cover the cost of the debt, the Client is liable to the Proprietor for the difference. The Proprietor may take this course of action if not advised of a pick up date within two weeks of the advised dates”.

Alpha Boarding Kennels or any of its representatives reserves the right to refuse admission of any animal.

Dogs requiring medication will be charged a $5 per day medication surcharge fee for the days the dog needs medication administered.

For hours of operation on public holidays, please scroll to the bottom of this email.

Boarding & Training bookings

Boarding & Training course bookings require a payment of 50% of the booking total to be paid at time of booking with the remaining 50% of booking total being due & payable at or before the Handback on the final day of the course.

 

Please note, for Boarding & Training Handbacks, we ask you allow approx. 3 hours, these Handbacks take place no later than 1.30pm. Please also note, if your availability changes after booking it is highly unlikely we will be able to accommodate a different time slot on the same day as our trainers are fully book weeks in advance – boarding charges will apply whilst your dog stays with us until the next available handback can be arranged. If you choose to collect your dog without a handback taking place you will have missed the most crucial part of your dogs course and you will be liable for the full course payment.

Appropriate foot wear needs to be worn whilst you are onsite at Alpha Boarding Kennels – STRICTLY NO OPEN TOE SHOES  and we also ask that no small children (under 10 years of age) attend during your lesson.

If you choose to cancel or reschedule your boarding school booking prior to 2 weeks of the date of commencement of the course there will be a $30 administration fee cancellation charge.

Peak Period bookings including boarding school bookings

Christmas – peak period 17th Dec 2022 – 29th Jan 2023 (inclusive)

A non-refundable deposit of $200 is due at the time of booking. Deposit is transferable up until 17th November 2022.

Balance of booking due by 17th November 2022 and is non-refundable after this date.

Bookings made after this date will be payable in full at the time of booking, and will be non-refundable.

Easter – peak period 9th April 2022 – 25th April 2022 (inclusive)

A non-refundable deposit of $200 is due at the time of booking. Deposit is transferable up until 1st March 2022.

Balance of booking due by 1st March 2022 and is non-refundable after this date.

Bookings made after this date will be payable in full at the time of booking, and will be non-refundable.

Peak Periods (school holidays & long weekends) –

A non-refundable deposit of $200 is due at the time of booking for peak periods. PLEASE NOTE: THIS INCLUDES BOOKING CANCELLATIONS DUE TO GOVERNMENT ENFORCED COVID-19 RESTRICTIONS AND BORDER CLOSURES AFFECTING YOUR ABILITY TO TRAVEL.

12th March 2022 – 15th March 2022 – Labour Day w/e (Deposit is transferable up until 6th Feb 2022)

22nd April 2022 – 26th April 2022 – Anzac Day w/e (Deposit is transferable up until 24th March 2022)

11th June 2022 – 14th June 2022 – Queens Birthday w/e (Deposit is transferable up until 12th May 2022)

25th June 2022 – 11th July 2022 – School Holidays (Deposit is transferable up until 1st June 2022)

17th September 2022 – 3rd October 2022- School Holidays (Deposit is transferable up until 23rd August 2022)

29th October 2021 – 2nd November 2022 – Melbourne Cup w/e (Deposit is transferable up until the 30th September 2022)

Christmas – peak period 17th Dec 2022 – 29th Jan 2023 (inclusive)

A non-refundable deposit of $200 is due at the time of booking. Deposit is refundable or transferable up until 17th November 2022. PLEASE NOTE: THIS INCLUDES BOOKING CANCELLATIONS DUE TO GOVERNMENT ENFORCED COVID-19 RESTRICTIONS AND BORDER CLOSURES AFFECTING YOUR ABILITY TO TRAVEL.

Balance of booking due by 17th November 2022 and is non-refundable after this date. PLEASE NOTE: THIS INCLUDES BOOKING CANCELLATIONS DUE TO GOVERNMENT ENFORCED COVID-19 RESTRICTIONS AND BORDER CLOSURES AFFECTING YOUR ABILITY TO TRAVEL.

Bookings made after this date will be payable in full at the time of booking, and will be non-refundable. PLEASE NOTE: THIS INCLUDES BOOKING CANCELLATIONS DUE TO GOVERNMENT ENFORCED COVID-19 RESTRICTIONS AND BORDER CLOSURES AFFECTING YOUR ABILITY TO TRAVEL.