PLEASE ENSURE YOU READ IN FULL AND UNDERSTAND WE ARE A SPECIALIST SERVICE AND HAVE STRICT TERMS AND CONDITIONS RELATING TO OUR PICK UP, DROP OFF AND BOARDING SCHOOL HAND BACK TIMES

Our kennels are located at 8 Kiernan Road Macclesfield Vic, 3178

Arrivals

Check in times for ALL bookings are strictly:
Monday – Friday 8am – 10am
Saturday – Sunday 8.30am-10am

IF YOU ARRIVE OUTSIDE OF THESE HOURS YOUR DOG/S WILL NOT BE ACCEPTED.

Please note: We do not take any bedding, bowls, blankets, toys or any other non-essential items from home.
All of these things are supplied by us for your dog to enjoy during their stay.

Departures

Check out times are strictly:
Monday – Friday 8am – 10am
Saturday – Sunday 8.30am-10am

LATE PICK UPS ARE ONLY AVAILABLE BY REQUEST.
BOOKINGS MUST BE MADE PRIOR TO DEPARTURE DAY BY PHONE OR EMAIL AND MAY NOT ALWAYS BE AVAILABLE

Payment Terms / Cancellations

A deposit of $200 is due upon booking for peak periods.
See below for further details pertaining to deposits, refunds and cancellation periods.

Off Peak
Standard kennel
$60 per dog / day

Peak Period
Standard kennel
$75 per dog / day

Upgrade
Extra Large Kennel
Additional $10 per dog / day

Kennels are allocated & charged on a per calendar day basis inclusive of departure day.
All payments are due in full on the day of arrival – excluding Easter & Christmas Peak Bookings – see below for Easter & Christmas peak payment terms.

Off peak booking cancellations
If you cancel your booking prior to arrival there will be a $30 administration fee due and payable on the day of cancellation.
Please note: This includes booking cancellations due to government enforced travel restrictions and border closures affecting your ability to travel.

Peak period booking cancellations
See below for details pertaining to deposits, refunds and cancellations during peak periods.

Payment details

If you wish to pay via Bpay, please email or print a copy of your confirmation to present to our staff. Payment details can be located on the bottom of your invoice. Alternatively you can pay by cash or card at reception. Please note: If paying by cash ensure you bring the correct amount due as no change can be given. Sorry we DO NOT accept AMEX.

Peak Period Bookings

Christmas – 16th Dec 2023 to 31st Jan 2024 (inclusive)

All bookings that fall between 22nd December 2023 – 8th January 2024 inclusive must be a minimum of 10 days.

A non-refundable deposit of $200 is due at the time of booking. Deposits are transferable up until the close of business on the 15th November 2023. All deposits are non-refundable or transferable 30 days prior to the start of the peak period.

The balance of the booking is due by 16th November 2023 and is non-refundable or transferable after this date. All bookings not paid in full after this date are considered unsecured and will be cancelled and all deposits forfeited.

Bookings made after this date will be payable in full at the time of booking, and are non-refundable or transferable.

Please note: This includes booking cancellations due to government enforced travel restrictions and border closures affecting your ability to travel

Easter – 7th to 23rd April 2023 (inclusive)

A non-refundable deposit of $200 is due at the time of booking. Deposits are transferable up until the close of business on the 7th March 2023.

The balance of the booking due by 8th March 2023 and is non-refundable after this date. Bookings not paid in full after this date are considered unsecured and will be cancelled and all deposits fortified.

Bookings made after this date will be payable in full at the time of booking, and are non-refundable.

Please note: This includes booking cancellations due to government enforced travel restrictions and border closures affecting your ability to travel

Other Peak Periods – All Victorian School Holidays &  Long Weekends

A deposit of $200 is due at the time of booking. Deposits are refundable or transferable up until the close of business 31 days prior to the start of the peak period. Deposits paid for bookings made within 30 days of the peak period are non-refundable or transferable.

The total balance of the invoice is due in full on arrival. Failure to arrive on your booking day will result in all deposits paid forfeited.

Please note: This includes booking cancellations due to government enforced travel restrictions and border closures affecting your ability to travel

General

All dogs staying with us at Alpha Boarding Kennels must have a current C5 level of vaccination.

We require proof of vaccination prior to commencement of booking. Failure to provide this may result in your booking being cancelled and forfeiture of any monies paid. Please note we CANNOT accept your dog into our facility without proof of vaccination as it is a council requirement. This is NOT negotiable and you will be turned away if you arrive and have not provided prior proof through our online enrolment form.

We require all online enrolment forms to be submitted no later than 7 days  prior to the commencement of your booking. Failure to do this will result in your booking being cancelled and all deposits fortified.

Alpha Boarding Kennels or any of its representatives reserves the right to refuse admission of any animal.

Dogs requiring medication will be charged a $5 per day medication surcharge fee for the days the dog needs medication administered.


According to the Domestic Animal Act 1994, the following applies:

“If all charges are not paid, the Proprietor has the right to offer the pet for sale. If such sale does not secure a price adequate to cover the cost of the debt, the Client is liable to the Proprietor for the difference. The Proprietor may take this course of action if not advised of a pick-up date within two weeks of the advised dates”.

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